I have forgotten my password. What do I do?

To request a password reminder please email Customer Services at subs.enquiries@mineralplanning.co.uk or call 020 8267 4025.

What does a subscription give me?

Subscribing to Mineral Planning, Waste Planning or both enables you to access content on the website, receive the printed products and sign up for email news bulletins from Mineral Planning and Waste Planning, and subsequently manage your bulletin options.

You can subscribe here .

How do I log in to the site?

Please go to the Login page. You will be asked for your email address and your password.

Do I have to log in each time I visit the site?

No. If you check the 'remember me' checkbox when you sign in, you will not be asked to sign in next time, unless you click to “Log out” or visit from a different computer.

I am having problems signing in. Is there anybody I can contact?

You can contact the customer service team at subs.enquiries@mineralplanning.co.uk or by calling 020 8267 4025.

Can I change my password or email address?

To change these details for Mineral and Waste Planning  you will need to contact the customer service team at subs.enquiries@mineralplanning.co.uk or by calling  0208 267 8118

I am a subscriber to DCP Online or Compass Online. Can I log in here to those services?

No. To log in to DCP Online or Compass Online you need to go to the web sites of those services. You can log in here to DCP Online and here to Compass Online .

I have a sensory impairment. Is the site accessible to me?

We aim to be accessible to all user groups. The site incorporates various features to enhance navigation for screen reader users, keyboard navigation and users of text-only browsers. See here for full accessibility information.

Which web browsers can be used to access the site?

The site is optimised to work with the following browsers:

  • Internet Explorer 6 and above

  • Firefox 3 and above (PC & MAC)

  • Google Chrome

  • Opera

  • Safari 3.0.4 and above

However it will look best in Firefox, Chrome, Opera and the latest versions of Safari.

The site may not work in older versions of browsers and we do not undertake to support these.